Returns & Refunds
We want you to be completely satisfied with every purchase.
Return Window
You have 7 days from the date of delivery to request a return for unused items that are still in their original packaging.
How to Start a Return
- Contact us via WhatsApp or email within 7 days of delivery.
- Provide your order number and a short reason for the return.
- We will guide you on the next steps (including pickup or drop-off if needed).
Refund Process
Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The refund will be issued to the original payment method or via bank transfer, depending on how you paid.
Defective or Damaged Items
If your item arrives damaged or is defective, we will offer a free replacement or a full refund (including the delivery fee where applicable). Just send us clear photos and we will resolve it quickly.
Items That May Have Restrictions
Some categories (opened personal care products, certain electronics, or hygiene-related items) may have limited return options. We will always confirm this with you on a case-by-case basis before proceeding.
Simply message us with your order number — we’ll make the process as smooth as possible.